![]() Just make sure everything installs properly before you proceed. I can only think the USB driver failing to install was the problem and the reason that the connection kept dropping. At this point, it appears that the phone is completely dead with no chance of recovery. The tool eventually had a pop message to do a soft reset, but I am not sure if I had waited it would have matter. Well, I tried to do another soft reset, but this time, it just shut off and didn’t restart. The tool displayed messages like “don’t turn off your phone or your phone may not work”. Finally, the phone software started to install and I thought it was actually going to work! However, the connection was lost again. Even after the phone software started to download, but it lost the connection and I had to do additional soft resets before it was detected again. I had to keep doing soft resets before it was detected. When I loaded the tool, it took a couple of attempts before it detected the phone. However, I didn't notice this until later. There ended being an error installing the driver for the Nokia USB cable. First, the install of the tool took a while and the machine had to reboot after the initial. I read about this recovery tool on another site yesterday, so last night I downloaded it and tried to recover the 822. However, I wanted to keep the 822 as a backup phone. Luckily, I was already in the process of upgrading to the 928.
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